Booking Terms

• All personal belongings and loose items should be removed from the vehicle prior to our visit CX3 WORKS does not accept any liability for loss or damage to personal property whilst the vehicle is our care.

• It is the client’s responsibility to disclose prior to any work commencing to CX3 WORKS any known defects/issues on the vehicle which may be affected by the cleaning process prior to any work commencing.

•It is important to share the

vehicles history with us to ensure that the most appropriate service is offered.

• Unless previously agreed, it may be possible that will need to plug in to your residential/commercial electrical outlets.

•depending on the task at hand it is usually guaranteed that we will need to use your residential/commercial water supply in order to complete the service required.

• Occasionally after the vehicle has had an initial wash, it can sometimes become clear that further work may be required to get it to the standard requested. If this is the case, we will contact you before continuing.

• An additional charge will be made for excess pet hair, human faeces or high growth of mould due to health and safety risks involved. unless already discuss at the time of booking.

Cancellations

Cancellation surcharges are subject to CX3 WORKS Discretion.

Our cancellation policy is as follows:

Notice of cancellation Compensation

Same day 50% surcharge

48hrs 20% charge of full job price

5 – 7 days prior no charge

• Occasionally due to weather conditions, we may need to reschedule an appointment. In this event, as much notice as possible will be given and the earliest rebooking date offered.

Payment Terms

• A price will be given and agreed prior to any work commencing, based on the detail given by the client on the condition of the vehicle at the time of booking.

•Should the condition be such that it would require further chargeable work to bring it up to the clients desired level without there understanding at the time of booking, CX3 WORKS will attempt to contact you to discuss the adjustment of price. Should we be unable to reach you or your alternative point of contact, the further work will not be completed and the quality of the completed finish may be less than previously agreed.

•CX3 WORKS reserves the right to amend the price during the detail if necessary.

This will always be brought to the client’s attention before proceeding.

• Upon completion of the agreed work an invoice will be issued.

• We accept payments via bank transfer, card payment or cash. We kindly ask that payment is made immediately.

• All late payments may be subject to a late penalty fee of £20. If still outstanding after 30 days, without prior agreement, this will increase to £50.

•In cases of failure to pay, CX3 WORKS reserve the right to appoint a debt management company to recover any unpaid funds.

Promotions:

• If special discounts have been applied at the time of booking, payment is either at the time of job completion or within 14 days given. Failure to comply will result in the discount offer being revoked and full price will be charged.

Terms & Conditions

• For Prepaid packages the prices are fixed per standard of package chosen.

•for regular maintenance clients each service is to be carried out every 4 weeks. Failure to do so, could result in an additional charge or the service being void.

Parking Charges / Congestion Charge

• Any parking charges or congestion charges incurred by us whilst working on a vehicle is payable be the client and will be invoiced.• Please ensure that parking is made available prior to our arrival, any parking charges or fines incurred as a result of failing to do so, will be passed onto the client.

Safe Working Environment

• It is the client’s responsibility to provide our staff or contractors with a safe working environment.

Social Media

• From time to time, we may take photographs of our work completed for use on our social media platforms and website. We will be happy to cover the number plates of vehicles and never disclose the location. If you do wish us to do so, please let us know prior to works commencing.